FAQ
A collection of the most common questions our clients ask about our tourism services. Browse the answers, and if you don't find your question, contact us directly.
1How do I book a service from the website?
Booking is very easy: choose the desired service from the services page, then fill out the booking form on the service page. When you click 'Send Information via WhatsApp', WhatsApp will open with a ready message containing all your data.
2Can I book for more than one person?
Yes, absolutely. Most booking forms contain a 'people counter' that allows you to add multiple people with each person's data. We also offer special discounts for groups exceeding 10 people.
3How do I contact you?
You can contact us via several methods: direct WhatsApp, email, phone, or the contact form on the 'Contact' page. Our team is available Saturday to Thursday, 9:00 AM to 9:00 PM.
4Are bookings guaranteed?
Booking confirmation and terms depend on the service and its availability. Contact us to confirm the details before proceeding.
5What payment methods are available?
We offer several payment methods: cash on arrival, bank transfer, credit cards (Visa/Mastercard), and electronic payment. We usually require a 60% deposit with the balance on arrival.
6Are there group discounts?
Yes, we offer graduated discounts: 10% for groups of 5-9 people, 15% for 10-19 people, and discounts up to 25% for groups over 20 people.
7Do you provide airport pickup service?
Yes, airport pickup service is available at all Turkish airports. Our driver will be waiting for you in the arrivals hall with a sign bearing your name. Price starts from $80 per transfer.
8How do I modify or cancel my booking?
Modification is free up to 12 days before. Cancellation: before 12 days = 100% refund, 11-2 days = 25% refund, less than 2 days = no refund.
9Do you offer Hajj and Umrah services?
Yes, we offer comprehensive Hajj and Umrah packages through Turkey including: entry visa, flight tickets, accommodation, transportation, and a specialized religious guide.
10What is medical tourism?
Medical tourism combines medical treatment and tourism in Turkey. We offer comprehensive packages: medical consultation, coordination with accredited hospitals, medical translation, accommodation, and follow-up after return.
Didn't find your question?
Don't hesitate to ask us directly via WhatsApp. Our team is ready to answer all your inquiries within minutes.
Ask Us Directly via WhatsApp