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FAQ

A collection of the most common questions our clients ask about our tourism services. Browse the answers, and if you don't find your question, contact us directly.

1
How do I book a service from the website?

Booking is very easy: choose the desired service from the services page, then fill out the booking form on the service page. When you click 'Send Information via WhatsApp', WhatsApp will open with a ready message containing all your data.

2
Can I book for more than one person?

Yes, absolutely. Most booking forms contain a 'people counter' that allows you to add multiple people with each person's data. We also offer special discounts for groups exceeding 10 people.

3
How do I contact you?

You can contact us via several methods: direct WhatsApp, email, phone, or the contact form on the 'Contact' page. Our team is available Saturday to Thursday, 9:00 AM to 9:00 PM.

4
Are bookings guaranteed?

Booking confirmation and terms depend on the service and its availability. Contact us to confirm the details before proceeding.

5
What payment methods are available?

We offer several payment methods: cash on arrival, bank transfer, credit cards (Visa/Mastercard), and electronic payment. We usually require a 60% deposit with the balance on arrival.

6
Are there group discounts?

Yes, we offer graduated discounts: 10% for groups of 5-9 people, 15% for 10-19 people, and discounts up to 25% for groups over 20 people.

7
Do you provide airport pickup service?

Yes, airport pickup service is available at all Turkish airports. Our driver will be waiting for you in the arrivals hall with a sign bearing your name. Price starts from $80 per transfer.

8
How do I modify or cancel my booking?

Modification is free up to 12 days before. Cancellation: before 12 days = 100% refund, 11-2 days = 25% refund, less than 2 days = no refund.

9
Do you offer Hajj and Umrah services?

Yes, we offer comprehensive Hajj and Umrah packages through Turkey including: entry visa, flight tickets, accommodation, transportation, and a specialized religious guide.

10
What is medical tourism?

Medical tourism combines medical treatment and tourism in Turkey. We offer comprehensive packages: medical consultation, coordination with accredited hospitals, medical translation, accommodation, and follow-up after return.

Didn't find your question?

Don't hesitate to ask us directly via WhatsApp. Our team is ready to answer all your inquiries within minutes.

Ask Us Directly via WhatsApp